We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us improve our standards.
if you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the time frames set out below. (If you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Redress Scheme to consider without our final viewpoint on the matter.)
What will happen next?
The Propert Redress Scheme
0208 275 7131
Please note the following:
You will need to submit your complaint to the Property Redress Scheme within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Redress Scheme requires that all complaints are addressed through this in house complaints procedure before being submitted for an independent review.